Biji 999 FAQ — All Your Questions Answered in One Place

To register, you'll need your full name, a valid email address, mobile number, date of birth, and a strong password. A national ID or passport may be required later for KYC verification.

No. Under Biji 999 rules, each person may only hold one account. If multiple accounts are detected, all of them will be closed and any balances may be forfeited.

Biji 999 is strictly for users aged 18 and above. Date of birth is verified during registration, and sign-ups from anyone under 18 are not permitted.

After logging in, you can update your mobile number, address, and password from Profile Settings. To change your name or date of birth, you will need to contact support and submit valid documentation.

To close your account, email support@biji999.biz. Your request will be processed within 24–48 hours of receipt. Please withdraw any remaining balance before closing your account.

Start by checking your spam or promotions folder. If you still can't find the link, go to the login page and use the option to resend the verification email. If it still doesn't arrive, please contact Support.

KYC (Know Your Customer) verification confirms your identity and helps prevent fraud. It is required to complete withdrawals and process large transactions. It also keeps your account secure.

Biji 999 accepts deposits via Mobile Pay, Nagad, Rocket, bank transfer, and credit/debit card. Mobile banking methods are the fastest, with deposits usually confirmed within 5 minutes.

The minimum deposit at Biji 999 is 500 BDT. A welcome bonus is available on your first deposit. Limits may vary by payment method, so check the terms for your chosen method before depositing.

Mobile banking withdrawals are typically processed within 1–6 hours. Bank transfers may take 1–3 business days. Completing your KYC verification helps speed up the process.

The minimum withdrawal amount is 1,000 BDT. Your daily withdrawal limit depends on your account level. VIP members can withdraw larger amounts at once.

Wait 30 minutes and check again. If the funds still have not arrived, contact support with a screenshot of the payment or your transaction ID. We will verify and resolve the issue promptly.

Biji 999 does not charge any fees. However, your bank or mobile banking provider may apply transaction charges. Check your payment provider's fee schedule before making a deposit.

No. Deposits must be made from an account registered in your own name. Third-party deposits are not accepted and may result in account suspension.

A withdrawal can be cancelled from your account before processing begins. Once processing has started, contact support immediately — cancellation is not guaranteed at that stage.

Log in, On the Bet page Go to and select your preferred match or event. Choose your odds and they'll be added to your bet slip. Enter your stake and click "Confirm Bet".

Live betting lets you place bets on a match as it's happening, in real time. You can bet even after the match has started, and odds update continuously throughout the game. On the Sports Events page Watch live matches.

If a match is cancelled or postponed, your stake is generally refunded. However, if part of the match was completed, specific rules may apply. For full details, Terms & Conditions View.

Once a bet is confirmed, it generally cannot be cancelled. However, if the Cash Out feature is available, you may partially or fully cash out your bet before or during the match.

The minimum bet amount is BDT 100. Maximum limits vary by event and market. Some high-profile events may have higher limits. You can check the limit for a specific match on the bet slip.

Odds are the multiplier applied to your potential winnings. For example, at odds of 2.5, a bet of 1000 BDT would return 2,500 BDT if you win (including your original stake). For betting tips, visit the Betting Tips Page View.

Biji 999 offers betting on over 30 sports, including cricket, football, badminton, tennis, basketball, and hockey. eSports and virtual sports are also available.

New members can receive up to a 100% welcome bonus on their first deposit. The maximum bonus amount and terms may change from time to time. Check the promo page or contact support for the current offer.

A wagering requirement means you must place a certain amount in bets before you can withdraw your bonus. For example, a 5x wagering requirement on a 1,000 BDT bonus means you need to complete 5,000 BDT in bets before the bonus becomes withdrawable.

Share your referral link with friends. When they sign up and make their first deposit, you'll receive a referral bonus. You can find your referral code and link in your profile.

Yes, most bonuses have an expiry date. The welcome bonus generally must be used within 30 days. Cashback and other bonuses may have different validity periods. Always check the expiry terms when claiming a bonus.

If you lose bets within a specified period, you will receive a percentage back as cashback. Cashback is generally paid out on a weekly or monthly basis, and the amount depends on your account level and betting volume.

Earn points through regular betting and deposits. Once you reach a certain points threshold, you'll be automatically upgraded to a higher VIP level. VIP members enjoy better bonuses, faster withdrawals, and dedicated support.

First, make sure all bonus conditions have been met. If the bonus still hasn't arrived after that, contact Support with your transaction ID. We'll verify and get back to you within 24 hours.

Yes. Biji 999 uses 256-bit SSL encryption. All your data is stored in encrypted form and is never shared with third parties. To learn more, Privacy Policy View.

Log in and go to Profile → Security Settings → Two-Factor Authentication. Add your mobile number and verify it with an OTP. From that point on, an OTP will be required every time you log in.

Email support@biji999.biz immediately and contact phone support right away. We will temporarily lock your account and launch an investigation. Keep screenshots of your login history and any suspicious activity.

We recommend changing your password every 3–6 months. If you suspect your account has been compromised, change it immediately. Do not reuse passwords from other sites on Biji 999.

Email support@biji999.biz immediately with your ID details. We'll investigate, shut down the fraudulent account, and keep your identity protected.

No, never. No Biji 999 staff or representative will ever ask for your password. If anyone does, it's a scam — contact us immediately and change your password right away.

You can reach our support team via Live Chat, email (support@biji999.biz), or social media. Live Chat is the fastest option — you'll typically get a response within 5 minutes.

Yes. The Biji 999 support team provides full assistance in Bengali, with our team always on hand for Bangladeshi users.

Emails are typically answered within 2–6 hours. During busy periods, it may take up to 24 hours. For urgent matters, use Live Chat.

Submit your complaint via email or Live Chat. Include relevant screenshots along with the date and time of the incident. We'll investigate and get back to you within 48 hours.

on the Responsible Gaming page You can find betting limits, self-exclusion options, and support information here. If you feel you have a problem, reach out to our support team — we are here to help.